Why does the printer say “Load paper” when paper is already loaded?

Your document may be set to a paper size we don't stock.

  • Our printers use 8.5"×11" and 11"×17".
  • Options:
    • Click OK to close the error message, then tap Change Paper Size on the copier to force the print (may crop), or
    • Change the document's paper size setting before uploading for best results.
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Error message that states "Load A3 paper"