Why is my monthly $20 printing credit lower than expected?

My Funds shows your total available printing balance. It combines two "purses" in My Print Center:

  1. Free Balance ($20 monthly credit)
  2. User Funds (negative balance)

Formula:

My Funds = Free Balance + User Funds

Monthly Reset

One the 1st open day of each month:

  • Free Balance: resets to $20
  • User Funds: If a negative balance exists, up to $20 is automatically applied from Free Balance 
  • Your balances are updated automatically

Example 1: Small Negative Balance

If you end the month with –$5 in User Funds:

  • Free Balance resets to $20
  • $5 is applied to your negative User Funds        
    • User Funds becomes $0
    • Free Balance becomes $15

My Funds = $15

Example 2: Larger Negative Balance

If you have a -$100 User Funds balance:

  • Each month, your $20 Free Balance is automatically applied to the negative amount
  • The remaining balance is reduced incrementally over multiple months
  • Updated balances are visible each month

See the FAQ How does the print balance work? more information.