Contact Us FAQs

  • General Questions

    To reset your PIN, please use the Forgot my PIN option on the My Account login page, opens a new window and a PIN reset link will be emailed to you at the email address associated with your account.

    If you have never registered your account on our website the "Forgot my PIN" option will not work for you, even if we have an email address on file. If so, you can send an email to asklib@trl.org with at least two pieces of identifying information from the following list:

    • Birthdate
    • Phone
    • Address
    • Library Card Number

    In your email, please choose a 4-digit number and staff will reset your PIN on your behalf.

    Yes! Visit our Get a Library Card page for more information and the link to apply online.

    Printable applications can be found at the links below. We can also send you a blank application via mail or email upon request. 

    Mail your completed application to the nearest branch for processing, or scan and email to asklib@trl.org. The applicant assumes all risk associated with the voluntary submission of personal information via email. Please do not send scanned images of your ID.

    • In the top right, click Log In / My Account.
    • Click Log In / Register.
    • Enter in your barcode and PIN. 
    • The site will prompt you to register an account.

    In the top right, click Log In/My Account. Enter your card number or username and you four-digit PIN. Follow the log-in prompts.

    Once you log in, you’ll see your dashboard. This is a summary of your account. Checked Out and On Hold items are visible in the top left under My Borrowing. Click each box to view more, renew items and manage borrowing.

    Request an item that is not in our catalog through Suggest a Title. Due to the large volume of suggestions received, we are unable to purchase all requested materials.

    If purchased, a hold for physical materials will be placed for the requester. We are unable to place holds on eBooks and eAudiobooks, so please check Overdrive for your suggested title. Digital material is ordered on or after the publication date.

    Patrons are limited to 10 purchase suggestions per month.

    Items that we will consider for purchase: Books, Music CDs, Audiobooks, DVDs/Blu-Rays, eBooks, eAudiobooks.

    • Items available for purchase now (we do not take pre-publication/release requests).
    • Items with broad interest for library users across the TRL district.
    • Items published/distributed within the last two years (unless they are a part of a series TRL has already started purchasing). Please use the Interlibrary Loan (ILL) service, opens a new window for older material.

    Yes! Library staff are happy to help you find your next read/watch/listen. 

    Fill out our Personalized Picks form to get a list of suggestions based on your preferences. 

    Users who want a quick grab bag assembled from items checked-in at their local branch should use the Grab & Go form.

    You can start your catalog search right from the home page – just click on the search icon, and start typing your search. To access all your account functions, log in and click “My Library Dashboard” to display borrowing, account activity, recommendations!

    Visit the Board of Trustees page, opens a new window to learn more about the Board and view meeting schedules. 

    Timberland Regional Library Board of Trustees meetings, agendas and related documents are stored on AV Capture All, opens a new window

    If you see a variety of organizations listed, click the search icon to locate recordings of TRL meetings using: Timberland Regional Library, WA

    Library staff are prepared to help find the information and resources you need. Visit any of our 29 locations or call your local branch during open hours.

    To contact us online, email any questions or issues to asklib@trl.org, or chat with us between 10 AM and 3 PM Monday-Saturday by clicking on "Ask Us - Chat" tab on the right side of the page.