Frequently Asked Questions

Each month a $44.00 credit is applied to your library card that can be used for printing and copying. Unused balances do not roll over at the end of the month.

Black and white pages are $0.10 per page and color pages are $0.50 per page. A double-sided page counts as two pages. 

If you need to print or copy more than your $44.00 monthly credit will cover you may pay for the difference. Please speak to library staff in advance of making excess copies to submit payment. 

Open MyPrintCenter, opens a new window and log in using your Timberland Library Card. You can then upload a file and proceed to any Timberland Regional Library and release the job at a print release station. You can also upload print jobs using the MyPrintCenter mobile app or by sending your print job as an email attachment to printing@trl.org.

Watch our video below for more information.

1. From a web browser open https://printing.trl.org/, opens a new window.Enter your library card number and PIN when prompted.
2. Click the Upload icon.
3. Browse to and select the document to be printed.
4. In the lower right corner of the screen you can change print options including the number of copies and whether the pages are printed single-sided or double-sided (default).
5. You will have up to 24 hours to go to a Timberland library, log in to a print release station and print your documents.

1. From your email account, send the message you wish to print to printing@trl.org. If the message has attachments, they will be printed. Otherwise the email message will print.
   • If your email address is already registered in the MyPrintCenter software (Pharos) you will receive a reply email telling you that your documents are ready to print.
   • If your email address is not registered you will receive an email with a link to complete your email registration:
     • Select the "Click to register your email address" link. The Pharos My Print Center website will open.
     • Log in to the Print Center with your library barcode and PIN. You will receive a message saying 'Email address has successfully been registered to your account'.
     • Click OK. 
2. You will have up to 24 hours to go to a Timberland library, log in to a print release station and print your documents.

Some password protected PDF documents are incompatible with our printing system. This is a known issue by our vendor and can occur when using computers in the library or uploading files to from your own device. However, a work-around does exist for printing these files. 

1. In Google Chrome, open the PDF file. 
2. Navigate to File -> Print. 
3. When the print screen comes up, click Change to choose a different output destination. 
4. When the Select a destination dialog pops up, choose “Save as PDF”. 
5. You’ll be returned to the print preview screen again. This time, click the Save button.
6. After the Save As… dialog box comes up, leave the defaults in place and click Save. 
7. When it’s done processing, minimize Chrome and double-click the newly created PDF to open it in Adobe Reader. 
8. Navigate to File -> Print and click the Print button. This will send your password protected PDF to a printer. You may then choose to log in to any print release station to release the job.